Power Apps: Resolve a Post-Travel Error
If you receive an error when submitting the Post-Travel section of the Travel App, the issue may be caused by the Adobe Acrobat Sign or Gmail connections used by the app.
This fix requires you to repair both connections. If only one connection is repaired, you may receive another error when submitting the form.
Before You Begin
Log out of the Travel App and close it completely.
Step 1: Open Your Power Apps Connections
Go to:
https://make.powerapps.com/environments/Default-1d80deaf-0ab9-4a35-a42f-7b8c579a0b79/connections#
If you are already signed in to Microsoft 365, you may not be prompted to sign in again.
Step 2: Repair the Adobe Acrobat Sign Connection
Locate Adobe Acrobat Sign in the list of connections.
If the connection displays "Can't sign in. Fix connection," select Fix connection and follow the prompts.
If the connection does not display an error:
- Select the three dots next to Adobe Acrobat Sign.
- Select Delete.
- Select Delete again to confirm.
If more than one Adobe Acrobat Sign connection is listed, delete all of them. You may be prompted to reconnect Adobe Acrobat Sign the next time you use another app that requires it.
Step 3: Repair the Gmail Connection
Locate Gmail in the list of connections. Look for the connection associated with your Blue Ridge email address.
If the connection displays "Can't sign in. Fix connection," select Fix connection and follow the prompts.
If the connection does not display an error:
- Select the three dots next to Gmail.
- Select Delete.
- Select Delete again to confirm.
If more than one Gmail connection is listed, delete all of them.
Step 4: Reopen the Travel App
Open a private or incognito browser window and log in to the Travel App.
You should be prompted to authenticate to both Adobe Acrobat Sign and Gmail.
If you receive both prompts, complete the sign-in process and return to the Post-Travel section of the Travel App.
If you are prompted for only one connection or are not prompted at all, try another private/incognito window or a different browser.
Still Receiving an Error?
If the issue continues after reconnecting both Adobe Acrobat Sign and Gmail, contact the Help Desk at 828-694-1895 or helpdesk@blueridge.edu.
Previously Submitted Post-Travel Forms
If you attempted to submit your Post-Travel reimbursement before repairing the connections, multiple incomplete Adobe Acrobat Sign forms may have been created.
If you continue receiving reimbursement form reminders after successfully submitting your reimbursement, contact the Help Desk so the incomplete forms can be reviewed.