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Explore How-To's and learn best practices from our knowledge base.
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Blue Ridge Alert
2
How to Sign up to receive Blue Ridge Alert Messages
How to Unsubscribe from Blue Ridge Alert
DocuSign
1
DocuSign - How to sign a DocuSign Document
Phishing Emails
1
Reporting Suspicious Email As Phishing
Remote Support
1
Install Team Viewer to Allow Remote Support
General
4
How to Update your Personal or Emergency Contact Information
SlowCOVIDNC Smartphone App
Verizon Wireless / Wi-Fi Hotspot Usage
Tech Support Ticket - How to Submit & View
Skillsets
1
Skillsets First Time Login
Students
General
8
Student Online Accounts Overview and Set up
IT Help Desk Hours of Operation, Contact Information
Get Microsoft Office for free! (students)
Library - Getting Started and Accessing Resources from on or off Campus
Microsoft OneDrive - Saving Files from OneDrive to Computer
See all 8 articles
Automation Studio
0
Log In Issues
1
First Time Login or Password Reset
Microsoft O365
1
Updates to O365 Account on Dec 11, 2019
myBlueRidge
2
How to use myBlueRidge for Student Planning and Registration
Your User Profile on myBlueRidge
Online Courses
2
Profile Image Badge not Displaying
Mobile App for MyCourses
Printing
5
Making Copies or Scanning
Printing Using a Computer in Library, OpenLab or Classroom
How to Use Web Print (Obsolete, use Mobility Print Instead)
How to Print From Your Personal Laptop, Tablet or Smartphone (Mobility Printing)
Papercut Mobility Printing - Known Issues
Systems/Programs
4
SmarThinking.com - our free online tutoring system.
How to Print Pages from Program Catalog
Labster Simulation Technical Support
Cengage Support Contact Information
Employees
General
9
Microsoft Office for employees, including Home Use Program
HP ProBook Laptop - Function Keys
Using Your GoPro Hero 7
Adding Employee Deadlines & Events to your Google Calendar
Sign Up to Receive COVID-19 Notifications
See all 9 articles
Remote Meeting Tools
3
How to Zoom
How to Use Google Hangouts
Zoom - Screen Sharing a PowerPoint Presentation
25Live
10
About 25Live Pro
Navigating Through 25Live
Using the Top Navigation Bar
Using Favorites and Starred Items
Browsing Personal Views
See all 10 articles
Aviso
4
How to use the Aviso Schedule to Establish Advising and Office Hours (Replaces Locator Card)
How Staff/Faculty Can Use Aviso to Schedule a Meeting With A student
How to Send a Scheduled Message in Aviso
How to use Aviso to Show Students Not Yet Registered for a Future Semester
Bookstore
1
Adoption Insight Portal
Browsers
8
How to export bookmarks on Chrome
How to export bookmarks on Firefox
Edge - compatibility mode
Chrome - How to clear cache & cookies
Firefox - How to clear cache and cookies
See all 8 articles
Classroom
8
Projectors
Classroom & Lab Computers
Wireless Presenter Guide
Laptop Charging Cart - Continuing Education
Elmo Document Camera - How to Use
See all 8 articles
Colleague
5
Colleague and CIS Template Emergency Support Information
Mnemonics (Screens) for Faculty
UI5 Icons and Terminology
Colleague UI Basics
How to Assign Required Attendance Agreement
Confluence
2
New Login for Confluence Cloud
How to Create a New Policy or Procedure
CourseDog
2
How to Edit Catalog (2022-2023) using CourseDog
How to export PDF of CourseDog Catalog
DocuSign
6
Signing in to Docusign
Navigating DocuSign UI
Getting Started with DocuSign: Basic Terminology
DocuSign Templates - Create, Edit, Share, and Use
DocuSign - Fields
See all 6 articles
Google/GSuite
5
Google Chrome - Allowing Adobe Flash
Google Calendar Appointment Slots
Gmail - Using Message Filters
How to Schedule Meetings with Coworkers
Google Chat - Getting Started
M365 & Insider (SharePoint Online)
7
Set an AlertMe in SharePoint Online
Online Course Observation - Copying Master Form To OneDrive
Online Observation Form - Share With Users
Information Systems Access - Terms of Use Form
How to Download Faculty Credentials from (old) SharePoint 2010
See all 7 articles
Forms (SharePoint Online)
0
Log In Issues
2
Password Reset Instructions (Employee)
NCID/E-Procurement Login Trouble?
myBlueRidge
5
myBlueRidge - Advising
Student Profile Information in Self-Service
How to email students in a course using MyBlueRidge
Error When Updating Profile Information in MBR
How to use MyBlueRidge Attendance
Online Courses
1
Create Smarthinking as an Activity
Phones
7
Voice Mail Set Up Instructions
Conference Call Using "MeetMe"
Off Campus Calling: How to Configure Micophone and Speakers
Off Campus Calling: How to Use Cisco Jabber
Jabber Voicemail Set Up
See all 7 articles
Printing
4
Toshiba Copiers - Setting Up Employee Badge to Copier's Badge Reader
How to Make Copies & Scan
Global Print Release
How to Add A Printer to your Computer
Systems/Programs
13
Confluence - Adding a New Page
Blue Ridge Alert - Monthly Computer Tests
Blue Ridge Alert Desktop Panic Feature - Overview
WebAdvisor - Web Attendance Tracking (Obsolete after Jan 1, 2022)
How to Connect to your Office Computer Using Existing VPN and Remote Desktop
See all 13 articles
YouTube
0