Blue Ridge Community College Technology Support

Internal

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Assets 2

• Assigning Assets to Employees
• Associating Assets in Tickets

All

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Blue Ridge Alert 2

• How to Sign up to receive Blue Ridge Alert Messages
• How to Unsubscribe from Blue Ridge Alert

DocuSign 1

• DocuSign - How to sign a DocuSign Document

Phishing Emails 1

• Reporting Suspicious Email As Phishing

Remote Support 1

• Install Team Viewer to Allow Remote Support

General 4

• How to Update your Personal or Emergency Contact Information
• SlowCOVIDNC Smartphone App
• Verizon Wireless / Wi-Fi Hotspot Usage
• Tech Support Ticket - How to Submit & View

Skillsets 1

• Skillsets First Time Login

Students

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General 8

• Student Online Accounts Overview and Set up
• IT Help Desk Hours of Operation, Contact Information
• Get Microsoft Office for free! (students)
• Library - Getting Started and Accessing Resources from on or off Campus
• Microsoft OneDrive - Saving Files from OneDrive to Computer

See all 8 articles

Automation Studio 1

• Automation Studio 6.4 Educational Edition

Log In Issues 1

• First Time Login or Password Reset

Microsoft O365 1

• Updates to O365 Account on Dec 11, 2019

myBlueRidge 2

• How to use myBlueRidge for Student Planning and Registration
• Your User Profile on myBlueRidge

Online Courses 2

• Profile Image Badge not Displaying
• Mobile App for MyCourses

Printing 5

• Making Copies or Scanning
• Printing Using a Computer in Library, OpenLab or Classroom
• How to Use Web Print (Obsolete, use Mobility Print Instead)
• How to Print From Your Personal Laptop, Tablet or Smartphone (Mobility Printing)
• Papercut Mobility Printing - Known Issues

Systems/Programs 4

• SmarThinking.com - our free online tutoring system.
• How to Print Pages from Program Catalog
• Labster Simulation Technical Support
• Cengage Support Contact Information

Employees

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General 7

• Microsoft Office for employees, including Home Use Program
• HP ProBook Laptop - Function Keys
• Using Your GoPro Hero 7
• Adding Employee Deadlines & Events to your Google Calendar
• Sign Up to Receive COVID-19 Notifications

See all 7 articles

Remote Meeting Tools 3

• How to Zoom
• How to Use Google Hangouts
• Zoom - Screen Sharing a PowerPoint Presentation

25Live 10

• About 25Live Pro
• Navigating Through 25Live
• Using the Top Navigation Bar
• Using Favorites and Starred Items
• Browsing Personal Views

See all 10 articles

Aviso 4

• How to use the Aviso Schedule to Establish Advising and Office Hours (Replaces Locator Card)
• How Staff/Faculty Can Use Aviso to Schedule a Meeting With A student
• How to Send a Scheduled Message in Aviso
• How to use Aviso to Show Students Not Yet Registered for a Future Semester

Bookstore 1

• Adoption Insight Portal

Classroom 8

• Projectors
• Classroom & Lab Computers
• Wireless Presenter Guide
• Laptop Charging Cart - Continuing Education
• Elmo Document Camera - How to Use

See all 8 articles

Colleague 5

• Colleague Emergency Support Information
• Mnemonics (Screens) for Faculty
• UI5 Icons and Terminology
• Colleague UI Basics
• How to specify Colleague Security Classes on an Information Systems Access Request (TSR) Form

Confluence 2

• New Login for Confluence Cloud
• How to Create a New Policy or Procedure

CourseDog 2

• How to Edit Catalog (2022-2023) using CourseDog
• How to export PDF of CourseDog Catalog

DocuSign 6

• Signing in to Docusign
• Navigating DocuSign UI
• Getting Started with DocuSign: Basic Terminology
• DocuSign Templates - Create, Edit, Share, and Use
• DocuSign - Fields

See all 6 articles

Google/GSuite 4

• Google Chrome - Allowing Adobe Flash
• Google Calendar Appointment Slots
• Gmail - Using Message Filters
• How to Schedule Meetings with Coworkers

Insider (SharePoint Online) 5

• Set an AlertMe in SharePoint Online
• Online Course Observation - Copying Master Form To OneDrive
• Online Observation Form - Share With Users
• Information Systems Access - Terms of Use Form
• How to Download Faculty Credentials from (old) SharePoint 2010

Forms (SharePoint Online) 0

Log In Issues 2

• Password Reset Instructions (Employee)
• NCID/E-Procurement Login Trouble?

myBlueRidge 5

• myBlueRidge - Advising
• Student Profile Information in Self-Service
• How to email students in a course using MyBlueRidge
• Error When Updating Profile Information in MBR
• How to use MyBlueRidge Attendance

Online Courses 1

• Create Smarthinking as an Activity

Phones 8

• Phone - Quick Reference Guides
• Voice Mail Set Up Instructions
• Conference Call Using "MeetMe"
• Off Campus Calling: How to Configure Micophone and Speakers
• Off Campus Calling: How to Use Cisco Jabber

See all 8 articles

Printing 4

• Toshiba Copiers - Setting Up Employee Badge to Copier's Badge Reader
• How to Make Copies & Scan
• Global Print Release
• How to Add A Printer to your Computer

Systems/Programs 13

• Confluence - Adding a New Page
• Blue Ridge Alert - Monthly Computer Tests
• Blue Ridge Alert Desktop Panic Feature - Overview
• WebAdvisor - Web Attendance Tracking (Obsolete after Jan 1, 2022)
• How to Connect to your Office Computer Using Existing VPN and Remote Desktop

See all 13 articles

YouTube 0