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Explore How-To's and learn best practices from our knowledge base.
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Blue Ridge Alert Sign Up
2
How to Sign up to receive Blue Ridge Alert Messages
How to Unsubscribe from Blue Ridge Alert
Phishing Emails
1
Reporting Suspicious Email As Phishing
Remote Support
1
Install Team Viewer to Allow Remote Support
General
6
How to Update your Personal or Emergency Contact Information
Verizon Wireless / Wi-Fi Hotspot Usage
Tech Support Ticket - How to Submit & View
How to Create a Secure and Memorable Password
Access to Blue Ridge Website from On Campus
See all 6 articles
Skillsets
1
Skillsets First Time Login
IHS, Pardee, Wingate
1
Work Order Login Instructions
Systems and Procedures (Internal)
Backup exec
2
Backup Exec - Overview of System and support info
BackupExec Weekly Backup Procedure
NC Live
1
NC Live - Overview of System
Employees
General
15
Adding Employee Deadlines & Events to your Google Calendar
HP ProBook Laptop - Function Keys
Overview of Technology and Software Resources
Multi-Factor Authentication for Employees
Microsoft Office for employees, including Home Use Program
See all 15 articles
Remote Meeting Tools
3
How to Zoom
How to Use Google Hangouts
Zoom - Screen Sharing a PowerPoint Presentation
25Live
19
Allied Health Work Group - Quick Start
Allied Health Work Group - Creating an Event
About 25Live
Navigating 25Live
Using Top Navigation Bar
See all 19 articles
Adobe
9
How: Sign in to Adobe Sign
How: Adobe Sign - User Guides & Tutorials
How: Modify an In Progress Agreement
How: Replace or Update Recipient for a Sent Agreement
How: PT Timesheets Using Adobe Sign Workflow
See all 9 articles
Aviso
5
How to use the Watermark (Aviso) Schedule to Establish Advising and Office Hours
How Staff/Faculty Can Use Aviso to Schedule a Meeting With A student
How to Send a Scheduled Message in Aviso
How to use Aviso to Show Students Not Yet Registered for a Future Semester
Watermark - Retention (Aviso) Changes to Administrative User Interface - July 2022
Blue Ridge Alert
2
Blue Ridge Alert - Summon Emergency Help
Blue Ridge Alert - Monthly Panic Test
Bookstore
1
Adoption Insight Portal
Browsers
13
Chrome: How to clear cache & cookies
Chrome: How to export bookmarks
Chrome: How to sign in
Chrome: Restoring bookmarks from back up
Edge: Compatibility mode
See all 13 articles
Classroom
14
Classroom Technology Quick Reference Guide
Smartboard TVs Quick Reference Guide
Patton Building - Laptop Checkout and Reservation Procedures
Smartboard TVs Common Classroom Use Cases
Wirelessly Present to SmartBoard TV
See all 14 articles
Colleague
10
Colleague and CIS Template Emergency Support Information
Mnemonics (Screens) for Faculty
UI5 Icons and Terminology
Colleague UI Basics
How to specify Colleague Security Classes on an Information Systems Access Request (TSR) Form
See all 10 articles
Confluence
2
New Login for Confluence Cloud
How to Create a New Policy or Procedure
CourseDog
7
Submit a New Program with CourseDog
Submit Program Changes in CourseDog
Approve a Proposal in CourseDog
Request a New Course Addition in CourseDog
Requirements and Rule Types in CourseDog
See all 7 articles
Google/GSuite
9
Google Chrome - Allowing Adobe Flash
Google Calendar Appointment Slots
Gmail - Using Message Filters
How to Schedule Meetings with Coworkers
Google Chat - Getting Started
See all 9 articles
M365 (Microsoft Platform)
11
Set an AlertMe in SharePoint Online
Add Your Profile Picture to M365 & SharePoint Online
Deleting a page in Sharepoint Online
HOW: Move Your Files to the Cloud (Teams/OneDrive)
ABOUT: Site Types & What the Locks Mean
See all 11 articles
Forms & Apps
11
How: Forms/Apps - Signing In To M365/SharePoint Apps
How: Forms/Apps - Load Most Current Version
Troubleshoot: Error Messages in Apps
How to Download Faculty Credentials from (old) SharePoint 2010
How to Request Migration of Existing or Creation of New Electronic Form
See all 11 articles
Log In Issues
7
Employee First Time Login and Password Change Instructions
How to Change a Mac Password in 10 Steps
NCID/E-Procurement Login Trouble?
Setting Up Microsoft Authenticator for Multi-Factor Authentication (MFA)
Password reset
See all 7 articles
myBlueRidge
6
myBlueRidge - Advising
Student Profile Information in Self-Service
How to email students in a course using MyBlueRidge
Error When Updating Profile Information in MBR
Attendance and Grade Reporting Workflows for Faculty
See all 6 articles
MyCourses
2
How To Submit a MyCourses CE Course Shell Request
How To Submit a MyCourses Course Combination Request
Phones
9
Phone - Quick Reference Guides
Voice Mail Set Up Instructions
Conference Call Using "MeetMe"
Off Campus Calling: How to Configure Micophone and Speakers
Off Campus Calling: How to Use Cisco Jabber
See all 9 articles
Printing
5
Setting Up Employee Badge to Copier's Badge Reader
How to Make Copies & Scan
Global Print Release
How to Add A Printer to your Computer
Printing - Sharp Printer Overview
Student Sucess Center
0
Systems/Programs
12
Confluence - Adding a New Page
Blue Ridge Alert - Monthly Computer Tests
Blue Ridge Alert Desktop Panic Feature - Overview
How to Connect to your Office Computer Using Existing VPN and Remote Desktop
How to Use Our VPN and Remote Desktop
See all 12 articles
YouTube
0
HSC
1
SimCapture - Dashboard Overview
Efax
1
Efax- Send A Fax Using Efax
myCourses
Student Instructions
4
Upload a Picture to Your Profile
Enroll in Student Online Learning Orientation (SOLO)
Enroll in Blue Ridge Orientation (BRO)
Setting MyCourses Notification Preferences
Procedures
Purchase
1
Major Technology and Software Purchase Process
Students
All HSC Students
1
HSC Student Resources
General
8
Student Online Accounts Overview and Set up
IT Help Desk Hours of Operation, Contact Information
Get Microsoft Office for free! (students)
Library - Getting Started and Accessing Resources from on or off Campus
Microsoft OneDrive - Saving Files from OneDrive to Computer
See all 8 articles
Log In Issues
12
Common Webmail Solutions
First Time Login or Password Reset (Quick Start)
Inicio de sesión por primera vez o restablecimiento de contraseña (Inicio rápido)
Multifactor set up and password recovery
Multifactor Authentication - Students
See all 12 articles
Microsoft O365
1
Download your Office365 apps to use remotely
myBlueRidge
5
How to use myBlueRidge for Student Planning and Registration
Your User Profile on myBlueRidge
How to Register For Continuing Education Classes Online
Respondus LockDown Browser
Find and print your course schedule in MyBlueRidge
Online Courses
5
Profile Image Badge not Displaying
Mobile App for MyCourses
Cengage Support
Proctortrack
How to Upload Your Profile Picture in myCourses
Printing
5
Making Copies or Scanning
Printing Using a Computer in Library, OpenLab or Classroom
How to Print From Your Personal Laptop, Tablet or Smartphone (Mobility Printing)
Papercut Mobility Printing - Known Issues
Cómo imprimir desde su computadora portátil, su tableta o su teléfono móvil
Systems/Programs
5
Thinkingstorm.com - our free online tutoring system.
How to Print Pages from Program Catalog
Labster Simulation Technical Support
Cengage Support Contact Information
Use Aviso to Refer students to Student Success Center Tutoring
HSC - Nursing
4
Nursing - How to set your SimCapture password
ATI Directions
Pearson - MyLab
Pardee Student LMS Training
HSC - SurgTech
4
Surgical Technology - Changing Your SimCapture Password
Surg Tech - Creating MindTap Account
Surgical Technology - How to Create JOMI Account
Surgical Technology - Accessing Nucleus Medical
HSC - EMS
0
