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Explore How-To's and learn best practices from our knowledge base.
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Blue Ridge Alert Sign Up
2
How to Sign up to receive Blue Ridge Alert Messages
How to Unsubscribe from Blue Ridge Alert
DocuSign
1
DocuSign - How to sign a DocuSign Document
Phishing Emails
1
Reporting Suspicious Email As Phishing
Remote Support
1
Install Team Viewer to Allow Remote Support
General
7
How to Update your Personal or Emergency Contact Information
SlowCOVIDNC Smartphone App
Verizon Wireless / Wi-Fi Hotspot Usage
Tech Support Ticket - How to Submit & View
Are The Swans Real?
See all 7 articles
Skillsets
1
Skillsets First Time Login
IHS, Pardee, Wingate
1
Work Order Login Instructions
Helpdesk (Internal)
NextGen
1
ABout: NextGen Informer feeds
Employees
General
13
Adding Employee Deadlines & Events to your Google Calendar
HP ProBook Laptop - Function Keys
Overview of Technology and Software Resources
Multi-Factor Authentication for Employees
Microsoft Office for employees, including Home Use Program
See all 13 articles
Remote Meeting Tools
3
How to Zoom
How to Use Google Hangouts
Zoom - Screen Sharing a PowerPoint Presentation
25Live
19
Allied Health Work Group - Quick Start
Allied Health Work Group - Creating an Event
About 25Live
Navigating 25Live
Using Top Navigation Bar
See all 19 articles
Adobe
6
How: Sign in to Adobe Sign
How: Adobe Sign - User Guides & Tutorials
How: Modify an In Progress Agreement
How: Create a Custom Workflow
Common Adobe Sign Questions and Issues
See all 6 articles
Aviso
5
How to use the Watermark (Aviso) Schedule to Establish Advising and Office Hours (Replaces Locator Card)
How Staff/Faculty Can Use Aviso to Schedule a Meeting With A student
How to Send a Scheduled Message in Aviso
How to use Aviso to Show Students Not Yet Registered for a Future Semester
Watermark - Retention (Aviso) Changes to Administrative User Interface - July 2022
Blue Ridge Alert
2
Blue Ridge Alert - Summon Emergency Help
Blue Ridge Alert - Monthly Panic Test
Bookstore
1
Adoption Insight Portal
Browsers
13
Chrome: How to clear cache & cookies
Chrome: How to export bookmarks
Chrome: How to sign in
Chrome: Restoring bookmarks from back up
Edge: Compatibility mode
See all 13 articles
Classroom
14
Classroom Technology Quick Reference Guide
Patton Smartboard TVs Quick Guide
Patton Building - Laptop Checkout and Reservation Procedures
Patton Smartboard TVs Common Classroom Tasks
Wirelessly Present to SmartBoard TV
See all 14 articles
Colleague
7
Colleague and CIS Template Emergency Support Information
Mnemonics (Screens) for Faculty
UI5 Icons and Terminology
Colleague UI Basics
How to specify Colleague Security Classes on an Information Systems Access Request (TSR) Form
See all 7 articles
Confluence
2
New Login for Confluence Cloud
How to Create a New Policy or Procedure
CourseDog
8
How to export PDF of CourseDog Catalog
Submit a New Program with CourseDog
CourseDog Maintenance for Office of Instruction
Submit Program Changes in CourseDog
Approve a Proposal in CourseDog
See all 8 articles
DocuSign
8
Signing in to Docusign
Docusign - Sending Documents for Signature
Navigating DocuSign UI
Getting Started with DocuSign: Basic Terminology
DocuSign Templates - Create, Edit, Share, and Use
See all 8 articles
Google/GSuite
8
Google Chrome - Allowing Adobe Flash
Google Calendar Appointment Slots
Gmail - Using Message Filters
How to Schedule Meetings with Coworkers
Google Chat - Getting Started
See all 8 articles
Insider (SharePoint Online)
3
Set an AlertMe in SharePoint Online
Add Your Profile Picture to M365 & SharePoint Online
Deleting a page in Sharepoint Online
Forms & Apps
7
How: Forms/Apps - Signing In To M365/SharePoint Apps
How: Forms/Apps - Load Most Current Version
Troubleshoot: Error Messages in Apps
Information Systems Access - Terms of Use Form
Online Course Observation - Copying Master Form To OneDrive
See all 7 articles
Log In Issues
4
Employee First Time Login and Password Reset Instructions
How to Change a Mac Password in 10 Steps
NCID/E-Procurement Login Trouble?
Setting Up Microsoft Authenticator for Multi-Factor Authentication (MFA)
myBlueRidge
6
myBlueRidge - Advising
Student Profile Information in Self-Service
How to email students in a course using MyBlueRidge
Error When Updating Profile Information in MBR
Attendance and Grade Reporting Workflows for Faculty
See all 6 articles
Online Courses
0
Phones
9
Phone - Quick Reference Guides
Voice Mail Set Up Instructions
Conference Call Using "MeetMe"
Off Campus Calling: How to Configure Micophone and Speakers
Off Campus Calling: How to Use Cisco Jabber
See all 9 articles
Printing
5
Setting Up Employee Badge to Copier's Badge Reader
How to Make Copies & Scan
Global Print Release
How to Add A Printer to your Computer
Printing - Sharp Printer Overview
Student Sucess Center
0
Systems/Programs
13
Confluence - Adding a New Page
Blue Ridge Alert - Monthly Computer Tests
Blue Ridge Alert Desktop Panic Feature - Overview
WebAdvisor - Web Attendance Tracking (Obsolete after Jan 1, 2022)
How to Connect to your Office Computer Using Existing VPN and Remote Desktop
See all 13 articles
YouTube
0
HSC
1
SimCapture - Dashboard Overview
myCourses
Student Instructions
4
Upload a Picture to Your Profile
Enroll in Student Online Learning Orientation (SOLO)
Enroll in Blue Ridge Orientation (BRO)
Setting MyCourses Notification Preferences
Procedures
Purchase
1
Major Technology and Software Purchase Process
Students
General
8
Student Online Accounts Overview and Set up
IT Help Desk Hours of Operation, Contact Information
Get Microsoft Office for free! (students)
Library - Getting Started and Accessing Resources from on or off Campus
Microsoft OneDrive - Saving Files from OneDrive to Computer
See all 8 articles
Automation Studio
1
Automation Studio 6.4 Educational Edition
Log In Issues
8
Common Webmail Solutions
First Time Login or Password Reset (Quick Start)
Inicio de sesión por primera vez o restablecimiento de contraseña (Inicio rápido)
Multifactor set up and password recovery
Multifactor Authentication - Students
See all 8 articles
Microsoft O365
1
Updates to O365 Account on Dec 11, 2019
myBlueRidge
4
How to use myBlueRidge for Student Planning and Registration
Your User Profile on myBlueRidge
How to Register For Continuing Education Classes Online
Find and print your course schedule in MyBlueRidge
Online Courses
4
Profile Image Badge not Displaying
Mobile App for MyCourses
Cengage Support
Proctortrack
Printing
5
Making Copies or Scanning
Printing Using a Computer in Library, OpenLab or Classroom
How to Print From Your Personal Laptop, Tablet or Smartphone (Mobility Printing)
Papercut Mobility Printing - Known Issues
Cómo imprimir desde su computadora portátil, su tableta o su teléfono móvil
Systems/Programs
5
Thinkingstorm.com - our free online tutoring system.
How to Print Pages from Program Catalog
Labster Simulation Technical Support
Cengage Support Contact Information
Use Aviso to Refer students to Student Success Center Tutoring
HSC - Nursing
8
Nursing - How to set your SimCapture password
ATI Directions
Pearson - MyLab
Examplify
Nursing - How to Create a Viewpoint Account
See all 8 articles
HSC - SurgTech
7
Surgical Technology - MindTap Systems Check and Registration Instructions
Surgical Technology - Changing Your SimCapture Password
Surgical Technology - Creating Your Rotation Manager Account
Surgical Technology - How to Create a Viewpoint Account
Surg Tech - Creating MindTap Account
See all 7 articles
HSC - Allied Health
2
Allied Health - Creating Your NHA Account
Allied Health - Credentia 365
HSC - EMS
5
EMS - Student Required Resources
EMS - Creating Your Viewpoint Account
EMS - How to Enroll In Your Navigate 2 Course & Activate Your Fisdap Account
EMS - Creating Your Rotation Manager Account
EMS - Creating Your Platinum Account
All HSC Students
3
HSC Student Resources
How to Create a Viewpoint Account
Creating Your Rotation Manager Account
