Blue Ridge Community College Technology Support

All HSC Students 1

• HSC Student Resources

General 8

• Student Online Accounts Overview and Set up
• IT Help Desk Hours of Operation, Contact Information
• Get Microsoft Office for free! (students)
• Library - Getting Started and Accessing Resources from on or off Campus
• Microsoft OneDrive - Saving Files from OneDrive to Computer

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Log In Issues 10

• Common Webmail Solutions
• First Time Login or Password Reset (Quick Start)
• Inicio de sesión por primera vez o restablecimiento de contraseña (Inicio rápido)
• Multifactor set up and password recovery
• Multifactor Authentication - Students

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Microsoft O365 1

• Download your Office365 apps to use remotely

myBlueRidge 5

• How to use myBlueRidge for Student Planning and Registration
• Your User Profile on myBlueRidge
• How to Register For Continuing Education Classes Online
• Respondus LockDown Browser
• Find and print your course schedule in MyBlueRidge

Online Courses 5

• Profile Image Badge not Displaying
• Mobile App for MyCourses
• Cengage Support
• Proctortrack
• How to Upload Your Profile Picture in myCourses

Printing 5

• Making Copies or Scanning
• Printing Using a Computer in Library, OpenLab or Classroom
• How to Print From Your Personal Laptop, Tablet or Smartphone (Mobility Printing)
• Papercut Mobility Printing - Known Issues
• Cómo imprimir desde su computadora portátil, su tableta o su teléfono móvil

Systems/Programs 5

• Thinkingstorm.com - our free online tutoring system.
• How to Print Pages from Program Catalog
• Labster Simulation Technical Support
• Cengage Support Contact Information
• Use Aviso to Refer students to Student Success Center Tutoring

HSC - Nursing 4

• Nursing - How to set your SimCapture password
• ATI Directions
• Pearson - MyLab
• Pardee Student LMS Training

HSC - SurgTech 4

• Surgical Technology - Changing Your SimCapture Password
• Surg Tech - Creating MindTap Account
• Surgical Technology - How to Create JOMI Account
• Surgical Technology - Accessing Nucleus Medical

HSC - EMS 0