Blue Ridge Community College Technology Support

General 14

• Adding Employee Deadlines & Events to your Google Calendar
• HP ProBook Laptop - Function Keys
• Overview of Technology and Software Resources
• Multi-Factor Authentication for Employees
• Microsoft Office for employees, including Home Use Program

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Remote Meeting Tools 3

• How to Zoom
• How to Use Google Hangouts
• Zoom - Screen Sharing a PowerPoint Presentation

25Live 19

• Allied Health Work Group - Quick Start
• Allied Health Work Group - Creating an Event
• About 25Live
• Navigating 25Live
• Using Top Navigation Bar

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Adobe 8

• How: Sign in to Adobe Sign
• How: Adobe Sign - User Guides & Tutorials
• How: Modify an In Progress Agreement
• How: Replace or Update Recipient for a Sent Agreement
• How: PT Timesheets Using Adobe Sign Workflow

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Aviso 5

• How to use the Watermark (Aviso) Schedule to Establish Advising and Office Hours (Replaces Locator Card)
• How Staff/Faculty Can Use Aviso to Schedule a Meeting With A student
• How to Send a Scheduled Message in Aviso
• How to use Aviso to Show Students Not Yet Registered for a Future Semester
• Watermark - Retention (Aviso) Changes to Administrative User Interface - July 2022

Blue Ridge Alert 2

• Blue Ridge Alert - Summon Emergency Help
• Blue Ridge Alert - Monthly Panic Test

Bookstore 1

• Adoption Insight Portal

Browsers 13

• Chrome: How to clear cache & cookies
• Chrome: How to export bookmarks
• Chrome: How to sign in
• Chrome: Restoring bookmarks from back up
• Edge: Compatibility mode

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Classroom 14

• Classroom Technology Quick Reference Guide
• Smartboard TVs Quick Reference Guide
• Patton Building - Laptop Checkout and Reservation Procedures
• Smartboard TVs Common Classroom Use Cases
• Wirelessly Present to SmartBoard TV

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Colleague 10

• Colleague and CIS Template Emergency Support Information
• Mnemonics (Screens) for Faculty
• UI5 Icons and Terminology
• Colleague UI Basics
• How to specify Colleague Security Classes on an Information Systems Access Request (TSR) Form

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Confluence 2

• New Login for Confluence Cloud
• How to Create a New Policy or Procedure

CourseDog 8

• How to export PDF of CourseDog Catalog
• Submit a New Program with CourseDog
• CourseDog Maintenance for Office of Instruction
• Submit Program Changes in CourseDog
• Approve a Proposal in CourseDog

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DocuSign 8

• Signing in to Docusign
• Docusign - Sending Documents for Signature
• Navigating DocuSign UI
• Getting Started with DocuSign: Basic Terminology
• DocuSign Templates - Create, Edit, Share, and Use

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Google/GSuite 8

• Google Chrome - Allowing Adobe Flash
• Google Calendar Appointment Slots
• Gmail - Using Message Filters
• How to Schedule Meetings with Coworkers
• Google Chat - Getting Started

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Insider (SharePoint Online) 3

• Set an AlertMe in SharePoint Online
• Add Your Profile Picture to M365 & SharePoint Online
• Deleting a page in Sharepoint Online

Forms & Apps 9

• How: Forms/Apps - Signing In To M365/SharePoint Apps
• How: Forms/Apps - Load Most Current Version
• Troubleshoot: Error Messages in Apps
• Information Systems Access - Terms of Use Form
• Online Course Observation - Copying Master Form To OneDrive

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Log In Issues 4

• Employee First Time Login and Password Reset Instructions
• How to Change a Mac Password in 10 Steps
• NCID/E-Procurement Login Trouble?
• Setting Up Microsoft Authenticator for Multi-Factor Authentication (MFA)

myBlueRidge 6

• myBlueRidge - Advising
• Student Profile Information in Self-Service
• How to email students in a course using MyBlueRidge
• Error When Updating Profile Information in MBR
• Attendance and Grade Reporting Workflows for Faculty

See all 6 articles

Online Courses 0

Phones 9

• Phone - Quick Reference Guides
• Voice Mail Set Up Instructions
• Conference Call Using "MeetMe"
• Off Campus Calling: How to Configure Micophone and Speakers
• Off Campus Calling: How to Use Cisco Jabber

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Printing 5

• Setting Up Employee Badge to Copier's Badge Reader
• How to Make Copies & Scan
• Global Print Release
• How to Add A Printer to your Computer
• Printing - Sharp Printer Overview

Student Sucess Center 0

Systems/Programs 13

• Confluence - Adding a New Page
• Blue Ridge Alert - Monthly Computer Tests
• Blue Ridge Alert Desktop Panic Feature - Overview
• WebAdvisor - Web Attendance Tracking (Obsolete after Jan 1, 2022)
• How to Connect to your Office Computer Using Existing VPN and Remote Desktop

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YouTube 0

HSC 1

• SimCapture - Dashboard Overview