Overview of Colleague Change Management Process with new process highlighted:
  1. IT Staff notify Data Governance Team of installation of patches into TEST environment
    • These notifications include a detailed summary of changes
    • NCCCS Release management communicate relevant pre or post installation steps to appropriate CC- list group
  2. Applicable members of the Data Governance team perform pre-installation steps (when needed)
  3. Data Governance Team members review and APPROVE / REJECT changes
    • Going forward, you will receive an email from helpdesk@blueridge.edu with the subject of "Request for Approval <Details>..."
    • Please use the "Click Here" link to view details regarding the change
    • (See screenshots below for details)
  4. IT staff apply changes into Colleague Production environment once approved
    • IT will apply the changes to the Production environment once a MAJORITY of Data Governance Team members approve and if no members REJECT
Who should review/approve?
  • Most members of the Data Governance team should follow this process to review / approve or reject
  • Data Governance members that are not data owners (e.g. Director of IE) do not need to approve unless the change specifically affects them
When to approve or reject?
  • Approve if you have reviewed the changes and:
    • do not see any conflict or cause for concern related to your area
    • are aware of / have taken appropriate pre or post installation steps
  • Reject if you have reviewed the changes and:
    • Have a concern about how the change will affect your departments data / workflows
    • Need to request to delay the application of a specific patch

Why did we make this change?
  • To ensure departments have had an opportunity to review details of changes that might impact their data or work processes
  • To ensure departments are aware of required pre or post patch installation steps 
  • To improve the documentation of critical change management functions and make the documentation available to auditors as needed 
  • IT staff have long used this procedure internally. Our ticket system recently made it possible for employees outside of IT to review and approve such changes



Example of approval email with "Click here" highlighted:
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Example of details of change - accessible by the "Click Here" link
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