LockDown Browser + Webcam Requirement

This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be the type that's built into your computer or one that plugs in with a USB cable.

Watch this brief video to get a basic understanding of LockDown Browser and the webcam feature.

https://www.respondus.com/products/lockdown-browser/student-movie.shtml

Download Instructions

  • Select the quiz in the course
  • You will see the message "This quiz has been configured so that students may only attempt it using the Respondus LockDown Browser."
  • Below this will appear a "Download LockDown Browser" link. Click the button to go to the download page and then follow the instructions
  • Download Respondus LockDown Browser to your computer; follow the installation instructions
  • Return to the Quiz page in Moodle (it may still be open in another tab)
  • Select "Launch LockDown Browser"
  • The quiz will now start

Note: LockDown Browser only needs to be installed once to a computer or device. It will start automatically from that point forward when a quiz requires it.

Guidelines

 When taking an online exam, follow these guidelines:

  • Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
  • Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
  • Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
  • Clear your desk or workspace of all external materials not permitted - books, papers, other devices
  • Remain at your computer for the duration of the test
  • If the computer, Wi-Fi, or location is different than what was used previously with the "Webcam Check" and "System & Network Check" in LockDown Browser, run the checks again prior to the exam
  • To produce a good webcam video, do the following:
    • Avoid wearing baseball caps or hats with brims
    • Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or any other surface where the device (or you) are likely to move
    • If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
    • Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)
  • Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Getting Help

Several resources are available if you encounter problems with LockDown Browser:

  • The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
  • 24/7/365 Live Chat Support is also available from the Help Center, or from within the "it's not working" troubleshooter. 
  • Respondus has a Knowledge Base available from support.respondus.com. Select "LockDown Browser & Respondus Monitor" as the product to view helpful articles.
  • If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it.