Starting October 24th, 2022, logins to our online student information and registration system, MyBlueRidge, will require multifactor authentication.

Starting in January 2023, logins to our online course system, MyCourses, as well as our online advising system, Watermark (formerly Aviso), will also require multifactor authentication.

What is multifactor authentication?


Multifactor authentication is a process where you are prompted to enter a one-time code in addition to your username and password when logging in.

You might already be familiar with this process if you use online banking or access other sensitive accounts online.

What do you need to do?


You will need to:

  • Enroll in at least one multifactor authentication method, and

  • Be prepared to receive a one-time code whenever you use a new device or if it has been more than 30 days since your last multifactor prompt.

Multifactor Options


You can choose to enroll one or more devices. Typically, your MFA device will be a cell phone or landline phone.

  • Microsoft Authenticator App – Prompts you to approve a login using your smartphone touchscreen. No code entry required. Works on both Apple and Android.
    Highly recommended because it works even without cellular service.

  • Text Message – Receive a code via SMS. Does not require a smartphone, but does require cellular service.

  • Phone Call – Receive an automated call at a cell phone, office phone, or landline. Requires cellular service or proximity to the landline.

What if I do not have cellular service?


If you have an Apple or Android smartphone, we strongly recommend using the free Microsoft Authenticator app.

It does not require cellular service, but your phone must have Wi-Fi and Internet access.

What if I need to login from a public school and my teacher won't let me use my cell phone?


If you are logging in from a public school computer or a device connected to a public school wireless network, you should be able to access your account without a multifactor prompt.

Additional Information


Here is a link to more details about Microsoft login, account recovery, and multifactor authentication.

Need Help?


BRCC IT Helpdesk

📞 (828) 694-1895
📧 [email protected]

Walk-In Locations:

  • Henderson Campus – Technology & Development 117

  • Henderson Campus – Patton 154

  • Health Science Building – 3rd Floor (Room 3131)

  • Transylvania Campus – Strauss 122

Hours:

  • Fall & Spring: Mon–Fri, 8:00 AM – 6:00 PM

  • Summer: Mon–Thu, 7:30 AM – 5:30 PM

  • Closed on holidays