Cisco Jabber: Troubleshoot Headset and Audio Problems

Cisco Jabber may use the Windows default audio devices instead of your preferred headset, microphone, or speakers. If you cannot hear calls or other callers cannot hear you, check the audio settings in Jabber.

Select Your Speaker and Microphone

Open Cisco Jabber.
Open Settings.
Select Audio.
Check the device selected for Speaker.
Use the drop-down menu to select your preferred speakers or headset.
Check the device selected for Microphone.
Use the drop-down menu to select your preferred headset or microphone.
Use the available audio controls to test your speaker and verify that the microphone is detecting your voice.
Select Apply.
Select OK.

If you use multiple audio devices, such as a USB headset, laptop speakers, webcam microphone, or docking station, Jabber may occasionally select a different device.

Set Your Preferred Audio Device

Jabber also allows you to set the order in which it selects available audio devices.

Open Settings in Cisco Jabber.
Select Audio.
Scroll to the bottom of the Audio settings.
Select Advanced.
Select the device you want Jabber to use.
Use the up and down arrows to move your preferred device higher in the list.
Select Apply.
Repeat as needed for the other audio device categories.
When finished, select Apply and then OK.

Setting your preferred devices higher in the list can help Jabber select the correct headset, microphone, and speakers when multiple audio devices are available.

If the Problem Returns

If your headset stops working after connecting another audio device, participating in a meeting, docking or undocking your computer, or restarting Windows, return to the Jabber Audio settings and verify that the correct devices are selected.

Need Help?

If you still cannot hear callers, your microphone is not working, or Jabber continues to select the wrong audio device, contact the Help Desk at 828-694-1895 or helpdesk@blueridge.edu.