First Time Login or Password Reset (Quick Start)
Note:
The "Sign In" button to the upper right is ONLY for the Technology Support ticketing system and is not connected to any other systems you will use as a student (click here to learn about the systems, such as webmail and myCanvas, that you will be setting your password for using the instructions below.)!!
Para ver las instrucciones en español, haz clic aquí.
Before You Begin
For the best experience, use a:
A smartphone will work, but the smaller screen may make navigation more difficult.
First-Time Login Setup
Step 1 – Find Your Welcome Email
After you apply or register for classes, you will receive an email titled "Welcome to Blue Ridge Community College" within approximately 72 hours, provided you supplied a current email address during registration.
Your welcome email contains:
- Your BRCC email address (username)
- Your Student ID number
If you cannot find the email:
- Check your Spam or Junk folder.
- If you did not provide a current email address during registration, contact the Registrar's Office at (828) 694-1794.
- If you did provide a current email address, contact the IT Helpdesk at (828) 694-1895.
Step 2 – Open the Microsoft Account Portal
Go to:https://myaccount.microsoft.com
Enter your full BRCC email address and select Next.
Step 3 – Select "Forgot My Password"
Complete the CAPTCHA when prompted.
Step 4 – Verify Your Identity
Choose one of the verification methods you provided during registration:
- Mobile phone
- Alternate email address
Enter the verification code you receive.
Step 5 – Create Your New Password
Your password must:
- Be at least 14 characters long.
- Include uppercase letters.
- Include lowercase letters.
- Include numbers.
- Include symbols.
Avoid simple words, personal information, or predictable patterns.
Step 6 – Sign In
Once your password has been created, you can sign in to:
- Webmail
- myCanvas
- Self-Service
- Other BRCC student systems.
Current / Returning Students – Reset a Forgotten Password
Step 1 – Go to the Microsoft Account Portal
Visit:
https://myaccount.microsoft.com
Enter your full BRCC email address and select Next.
Step 2 – Select "Can't Access Your Account?"
If prompted, choose Work or School Account and complete the CAPTCHA.
Step 3 – Verify Your Identity
Choose one of the available verification methods:
- Text message
- Phone call
- Alternate email
Enter the verification code you receive.
Step 4 – Create a New Password
Your password must:
- Be at least 14 characters long.
- Include uppercase letters.
- Include lowercase letters.
- Include numbers.
- Include symbols.
Avoid simple words, personal information, or predictable patterns.
Troubleshooting & Common Fixes
No phone or email on file?
The IT Helpdesk cannot update your telephone number for Multi-Factor Authentication (MFA) unless that number is already associated with your account.
To update your telephone number:
- Complete the Data Change Form.
- Or contact the Registrar's Office at (828) 694-1794.
Once your information has been updated, contact the IT Helpdesk so your MFA information can be updated.
Not receiving the verification code?
Try the following:
- Check your Spam or Junk folder.
- Make sure your phone accepts short-code text messages.
- Try the Call me option instead of Text me.
Account locked or disabled?
Contact the IT Helpdesk and request that your account be reactivated.
Forgot your BRCC email address?
The IT Helpdesk can verify your identity and provide your username.
Security Reminder
Blue Ridge Community College will never ask for your password by:
If you receive a suspicious request, contact the IT Helpdesk immediately.
Need Help?
Blue Ridge Community College IT Helpdesk
Phone: (828) 694-1895
Email: helpdesk@blueridge.edu
Walk-In Locations
- Henderson Campus – Technology Education & Development (TED) 117
- Henderson Campus – Patton (PAT) 154
- Health Sciences Center (HSC) 3131
- Transylvania Campus – Strauss 122
Hours
Fall & Spring
- Monday–Friday: 8:00 AM – 6:00 PM
Summer
- Monday–Thursday: 7:30 AM – 5:30 PM
Closed on college holidays.