Our Colleague environment is supported by multiple internal staff as well as two outside agencies.
Colleague system escalation order:
.
1. Ferrilli Core Team [Assign Fresh Service Ticket or if urgent, addition contact methods below]
2. Steven Young (828) 694-1891, (828) 301-9068
3. NCCCS CIS Help Desk https://ncccs.servicenowservices.com/sp
NCCCS System Office:
The NC Community College System Office provides authoritative support for all data processing procedures related to Colleague. While the Ferrilli team primarily provides system-level support to make sure the systems are running properly, the NCCCS team can assist with more specific tasks such as providing guidence on the proper order to perform complex tasks such as financial aid refunds, adjusting attendance parameters for CE vs CU, etc.
https://www.nccommunitycolleges.edu/it-resources-and-services-directory/user-support
Ferrilli Team Contact Info
Relationships are at the heart of what we do
24/7 Emergency Service: 888 864 3282
Direct: 856 873 6797 Web: www.Ferrilli.com
This email goes to the entire Core team:
This email can be used for emergency support.
Michelle Demchik
Senior Systems Administrator
Keith Gocha
System Administrator
Bryan Horstman
System Administrator
Michael Brown
Systems Administrator
Jimmy Stamey
Systems Administrator
Michelle Demchik
Senior System Administrator