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If you got a new phone start here: https://blueridgecc.freshservice.com/a/solutions/articles/17000179896
When you log in to either myCourses or myBlueRidge, you will be prompted to enter Microsoft account recovery information.
After clicking “Next” on the screen above, you will be redirected to the MFA configuration page. Setting up the Microsoft Authenticator App is the default option on this page.
Install the Microsoft Authenticator App:
- On your mobile device, open the App Store (for iPhone) or Google Play (for Android).
- Search for "Microsoft Authenticator" and download the app.
- Once installed, open the app.
Set up your account
- Open the Microsoft Authenticator App.
- Click "Add account."
Choose "Work or school account."
Select "Scan QR Code."
Back on your laptop or desktop, click “Next” on the “Set up your account” screen.
Scan the QR code displayed on your computer screen with the Microsoft Authenticator App.
After scanning the code, the view of your camera will disappear in the Microsoft Authenticator App.
Click “Next” under the QR code displayed on your computer screen.
Under the “Let’s Try it out” page on your computer. It will display a 2 digit number.
You phone should pop up a notification that says "Are you trying to sign in?" or open authenticator on your phone.
Type the 2 digit code from your computer screen into the box and click yes.
Click Next on the “Microsoft Authenticator” after your notification has been approved.
A success page will display, confirming that your Microsoft Authenticator setup is complete.